Now you are eligible FREE SHIPPING
AED 0.00
AED 0.00
Thank you for choosing iRest. We want you to understand your product before purchasing and know how to get help if you need to request a return, exchange or after-sales support. This page explains eligibility, special conditions for large products, delivery checks and refund-related charges.
Requests for a return or exchange must be submitted within seven days after delivery.
To qualify under our company policy, the product must be unopened and unused, with intact original packaging and all accessories included.
We recommend keeping the packaging and all accompanying items while deciding whether to retain your purchase. Opening or using the product, or losing accompanying items, may affect eligibility.
Massage chairs and large products involve unpacking, installation, setup and on-site handling. Before purchasing, please carefully consider the product dimensions, available space and your personal requirements.
Once a massage chair or large product has been unpacked, installed, set up or used, returns and exchanges for change of mind, comfort, size or personal preference are not accepted, except for quality defects covered by applicable law.
Please inspect the product in person at the time of delivery and check for visible damage or an incorrect item.
If damage or an incorrect item is identified, notify an official iRest service channel within 48 hours after delivery and provide relevant photographs or videos so our team can understand and follow up on the issue.
When reporting an issue, we recommend having your order or invoice details, product model and a description of the problem ready to help make communication clear and efficient.
Contact iRest through an official contact channel and provide your purchase details, delivery date, the product's current condition and the reason for your return or exchange request.
To help us review your request, we recommend preparing:
Submitting a request does not mean it has been approved. Eligibility must be reviewed against the applicable request period and product-condition requirements.
If a refund is approved, the following will be deducted from the refund in accordance with company policy: original delivery charges, installation fees, collection fees, payment-provider or instalment-provider fees, and any reduction in product value caused by customer use.
The approved refund amount may therefore differ from the amount originally paid for the order.
Return or exchange requests and warranty service are handled separately.
Return and exchange eligibility depends on factors such as the time since delivery, whether the product has been opened or used, and the condition of its packaging and accessories.
For faults arising during use, please also refer to our Warranty & Service page for information about applicable coverage and service arrangements.
Under our current company policy, the seven-day return and exchange conditions apply only to unopened, unused products with intact original packaging and all accessories included. Once a massage chair or large product has been unpacked, installed, set up or used, returns and exchanges for comfort or personal preference are not accepted, except for quality defects covered by applicable law.
Inspect the product in person upon delivery, then contact an official iRest service channel within 48 hours after delivery with photographs or videos and your purchase information.
No. Original delivery charges, installation fees, collection fees, payment-provider or instalment-provider fees, and any reduction in value caused by customer use will be deducted in accordance with company policy.
If you have questions about return and exchange conditions or how to submit a request, please contact us through an official iRest contact channel. Understanding the product and service terms before ordering helps you choose what is right for you.
